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On occasion, the built-in webcam in some HP laptops does not work. In this article, we will show you how to resolve this issue. A simple test to see if your webcam is working correctly is by going into the Camera app. This app comes pre-installed on all Windows 10 computers and is also available to download from the Windows Store here.

To find the Camera app, go to the search box on the taskbar and search for Camera. Once you have opened the app you should see an image. If this is the case then your camera is working. If you do not see an image, you can try troubleshooting to see if this explains the problem, if not, proceed to the next section. You should then see a list of available software drivers for your specific laptop. From there, look for Webcam Drivers.

If there is an update available, download the file to your PC, and install the software following the instructions given on the HP support webpage. Once you have fully installed the drivers, restart your laptop and then try using the webcam software again.

Repeat the steps in the first part of this webpage and your webcam problem should now be resolved. If you are opening an app, such as Zoom with the intention of using your webcam, but you cannot get the webcam to work, you may not have successfully configured your webcam. To do so, you will first want to check the webcam settings , following these steps:.

Once you have done this, open the respective app that you want to use your webcam with and then try again. Hopefully, this has resolved your issue and you are now able to partake in video calls. If you are still having issues, then you may need to update or reinstall the webcam drivers , as explained above. If you have difficulties using your camera in Microsoft Teams , then we recommend following the same steps as for Zoom – you just need to choose Teams instead of Zoom during the last step.

You should also note that the same solution works for Skype. If you are experiencing this problem on Windows 8, then you can try some of the solutions listed for Windows 10, namely:. If your camera only shows a black screen, then there are a couple of things that you can try:.

If none of these solutions work, we recommend checking the other tips described in the present article. How to check if my HP laptop camera is working properly? Manage my push subscriptions. How to Configure a Built-in Webcam on Windows 10? Check you have a built-in camera : indeed, even if your computer is pretty recent, it doesn’t mean that it has a built-in camera.

It’s usually located within the frame at the top of your screen. If you do have built-in webcam hardware, then skip to the next step. Use the software that came with the camera : type Camera in the taskbar – you should see an image. If you don’t see an image, then restart your computer. You will find the privacy switch on the left or on the right of your PC.

Looking for more help with your laptop? Check out our forum! Subject Replies. Laptop screen blank when switched on After start up only wallpaper shows, no icons Toshiba Satellite mouse pad stopped working Acer laptop wont start up! Internet connected but webpages won’t load How can I type on my Acer Laptop External monitor to broken laptop screen Laptop turns off when power cord is removed. How do I insert the the hash character on the keyboard Asus laptop webcam image is upside down: what to do?

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Microphone not working with my HP LAPTOP – Zoom Community.

 

Was this reply helpful? Yes No. Sorry this didn’t help. Choose where you want to search below Search Search the Community. Search the community and support articles Windows Windows 10 Search Community member.

Chas Heyer. Everything was working fine but today the option to start video on Zoom has disappeared. I checked if the video is working in other programs and it is OK. I found out that the camera is not listed in the Device Manager under Imaging Devices. It is an HP Laptop. This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread. I have the same question 0.

Report abuse. Details required :. Cancel Submit. Nick Radonskiy Independent Advisor. Try to check if there are any hidden devices for Camera under Imaging Devices. Then select Update Driver. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP Potentially Unwanted Products.

Thoroughly research any product advertised on the site before you decide to download and install it. Thanks for your feedback. How satisfied are you with this reply? Thanks for your feedback, it helps us improve the site. This site in other languages x.

 
 

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