Fix Zoom Error: Your Internet Connection is Unstable? – [Answer] – Zoom Connection Unstable – What Are the Causes?
I don’t have this problem on my employer’s Zoom account, and they have 18, employees. Just today I upgraded to Mpbs down, had a 1-on-1 Zoom meeting with a friend, and had to give up on the computer audio and switch to the phone because she said I keep freezing up and the audio would drop out.
I’m on a wired-only network, and clearly I have sufficient bandwidth. Will Zoom ever fix this? I have a similar problem using Zoom on a Macbook Pro, hardwired through the device provided by my ISP, no other devices or programs running. I always assumed it was my ISP, which has had a lot of its own problems with reliability.
My plan is to to try switching ISPs as soon as I can. Anyone else try this? Also, I’m typically using a Zoom corporate account hosting one other person. I plan to host an event of about 40 people on my own Pro account. I’m wondering if having more people in the room could make the problem worse?
I do not believe that it is the number of people who are on that is the real problem. I think that it has more to how much stuff you have running at the same time.
Zoom is a memory hog, which I think is the real problem, but I have noticed that when I shut down any program I don’t need I have less trouble with Zoom.
Though that can be a problem in itself as I often need Word running and I also run some videos during some Zoom sessions. Bummer for memory usage. I have had the same problem since starting with zoom. I get this speed test even with multiple apps open, and 10 tabs open in Firefox. My wife connects to our network over wifi and does not have this issue with Zoom.
I am too far for wifi unless i use extender or add access points. I am fairly knowledgeable on computers and have been unable to find a satisfactory explanation or solution. Closing down all other apps is not a good solution for me. I have taken to dialing in via cellphone for audio so that I can hear and be heard without glitches, and use my desktop just for video.
This is annoying to me and other users, as i have 2 boxes on the gallery view, people can’t tell when I am unmuted on my cellphone because my video always shows muted and when I start speaking, people always call out “you are on mute. I know another user in a wired home ethernet network with the same issue. Has had IT visit the home without a satisfactory solution. This appears to be a zoom-related issue, as the network icon only goes red when using zoom as far as I can tell.
This whole thread is a joke. It has everything to do with a bug in the zoom code. They just don’t want to admit. I can’t stand liars. I’ll be shorting the stock since I know the company is going down the tubes. Bye Zoom. You had a good run. Frequently, unstable connection is caused by your connection to the internet.
My first suggestion is to call your ISP to complain about a poor internet connection. It took me ten tries to get my isp to fix the problem. The problem was twenty-year-old coax cable running from the street to my house. As soon as the coax was replaced, my unstable connections disappeared. It is helpful if you can specify to your ISP what you mean by poor internet connection. If you have enough of it, you will be able to enjoy fluent, full detailed Zoom calls. If your Zoom connection is unstable, stuff like buffering and disconnects will happen.
Why does that happen and how can you avoid it? First of all — the symptoms of an unstable connection in the context of using Zoom include one or more of the following:. There’s one word for that – streamergency – which refers to the situation where the stream breaks down or cuts out unexpectedly. Here are the most popular causes :. First — is Zoom fully functional? Check out their service status page to confirm. Then, test your online speed. Is it fast enough for Zoom video conferencing?
We recently tested Zoom on a laptop and on a smartphone while running Speedify , simulating bad Internet conditions. The results showed that Speedify was able to keep the average Zoom video call bandwidth on both devices in good range around the target bandwidth. And this happened both in situations where the connections were good and when one of them went bad. I’m an independent advisor. I’ll be happy to help you out today. I would suggest you refer to the below options and check if it helps to resolve the issue.
Option 1. Option 2. I hope this helps. Feel free to ask back any questions and let me know how it goes. Thank you! Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP Potentially Unwanted Products. Of course, using the web version of Zoom limits your functionality so this is NOT a fix just a test to help isolate the problem.
Thus, Zoom web version works just fine and I did not have “unstable internet” issue. If my internet is good enough for Zoom web version than it is likely that my internet is just fine for my Zoom client.
So I stopped focusing on having a bandwidth issue and worrying about using wired versus wi-fi. Next, I reinstalled Zoom on my Windows machine.
My sending audio immediately stopped working. Whether I used my VPN or not, my sending audio would not work. Whether I used my VPN or not, my sending audio always worked. This is when I started checking for all of the “audio voice optimization” options that my Router supported and started turning them off one by one. Your Router may have other options than what mine had.
Thanks for your detailed thoughts on this and the many solutions you tried. I have also tried with my company VPN on and I still had the problem. Since I can have both routers going at the same time, I think to save myself some headache I’ll just use both routers and stop trying to troubleshoot my Netgear router. It’s not a great solution, but I can at least move on with my life now! We are continuing to monitor the situation to ensure that the best possible service is provided to our customers.
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Re: Unstable Internet Connection frustrations – Zoom Community
Anytime Im in a zoom meeting I start getting message internet connection unstable. The screen and audio freezes up for 5 to 10 seconds then starts back. Very frustrating. I am connected to wifi. This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread. Threats include any threat of suicide, violence, or harm to another.
Any image, link, or discussion related to child pornography, child nudity, or other child abuse or exploitation. My name is Joseph. I’m an independent advisor. I’ll be happy to help you out today. I would suggest you refer to the below options and check if it helps to resolve the issue. Option 1. Option 2. I hope this helps. Feel free to ask back any questions and let me know how it goes. Thank you! Standard Disclaimer: There are links to non-Microsoft websites.
The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP Potentially Unwanted Products.
Thoroughly research any product advertised on the sites before you decide to download and install it. Details required : characters remaining Cancel Submit 1 person found this reply helpful. Was this reply helpful? Yes No. Sorry this didn’t help. Choose where you want to search below Search Search the Community. Search the community and support articles Windows Windows 10 Search Community member.
I have the same question Report abuse. Details required :. Cancel Submit. Joseph Y. Independent Advisor. Hi FredOwen1 and thanks for reaching out. Thanks for your feedback. How satisfied are you with this reply? Thanks for your feedback, it helps us improve the site. This site in other languages x.